The Know, Like, Trust principle is one of the fundamental laws of business. As the saying goes, people do business with people whom they know, like and trust. These three simple and very effective strategies play a large role in the success of any business. With this in mind let’s review how the Know Like Trust principle works in luxury branding. 

To start with, it is important that your ideal audience can actually get to know your brand. Make sure that your brand shows up where your target audience is searching, and where possible ensure your business shows up on multiple platforms. Following this, your brand needs to show this potential customer that you are likeable, personable and trustworthy. Show that they can trust you. Show trust through your actions and by maintaining consistency in your business. Do you remember the 3C’s that are the key to luxury brand success?

In today’s busy (busier than ever) world it is more important than ever to build a strong relationship with your ideal audience and customers. Effective communication is an essential way to build strong customer relationships. Another key fundamental factor to build stronger customer relationships is to go above and beyond expectations. Luxury businesses should always aim to over-deliver. A positive impact to building strong customer relationships is when your ideal audience and customers have a consistent and positive customer experience touchpoint.

Building trust is one of the most important factors in business! People buy from people… People they know, like and most importantly trust.

Trust is what holds business relationships together. Trust is one of the fundamental factors to building a successful, high-end and luxury brand. Yet, it’s often overlooked by many business owners.

People buy from people they trust. The higher the purchase and in many cases the higher the risk, people’s trust needs to be higher. To book high-end clients, their trust in you needs to be a lot higher, because their investment, and therefore risk, is greater.

Here at Sarah Shuttle Creative, I’m very grateful to be given the opportunity to build such strong and positive relationships with clients. Many of these clients turn into friends. I still have the pleasure of talking with many precious clients, sometimes years after initially working with them. This is important to me! 

“Sarah is just amazing! I have been working with her for 3 years now and she has helped elevate my brand/business throughout this entire time, whether it be a small tweak or a major overhaul. She is such a lovely person, always so helpful and I know that I can rely on her! I love working with Sarah so much we have brought her on to completely rebrand our other business as we know she will do a fantastic job!” – Jennifer Louise Weddings

All of my luxury branding clients go on a journey, a business journey that creates a beautiful, timeless and luxury brand. The process is a wonderful experience and a learning curve for many clients. I love every process of the journey, especially getting to know my clients and building such strong relationships which last for many, many, many years ahead. 

“I’ve worked with Sarah ever since she designed my original branding almost 5 years ago. She is the only one I trust with my brand as she truly understands it. I’ve always known I’m in safe hands with Sarah Shuttle Creative.” – Hayley Elizabeth Cake Design

Don’t forget to download your free guide to a Luxury Brand Pathway: